RETURNS/EXCHANGES

If you are not completely happy with your purchase we will offer a refund or exchange within 14 days from the date of purchase. Please note we can only exchange items based on stock availability. Exchanged or returned items should be in perfect, unused condition with all tags still in place with proof of purchase. No refunds or exchanges are offered on jewellery, Please seek to return items within 14 days of the date of your request to return or exchange. Returns outside these timeframes may be accepted at the discretion of NYLA Ltd and depending on the circumstances. All refunds and exchanges of all products are subject to review, and actions are taken at NYLA Ltd discretion.

Before returning any products you must notify us within the 14 day return policy by sending an email to or call us on 01344 627154 (office hours Monday-Friday 9.00am-6.00pm). You will then be provided with a returns form to complete. The form must be returned along with original receipt received by you via email or post.

All returns with the UK are free of charge and we will arrange for our courier service to collect the parcel at a suitable time for you.

International purchases are required to return the unwanted order at your own cost. Please remember to ask the Post Office for your proof of posting certificate and retain it for your own reference. The Post Office will stamp this and supply a tracking number to prove the items have been returned. Without this, we will be unable to refund any money if we do not receive the items.

The goods are your responsibility until they reach our warehouse. Please ensure your return is packaged securely to prevent any damage.